Return, Cancellation, Exchange & Refund Policy

At FifoZone, we strive to ensure that you and your pets are satisfied with every purchase. Please read this Return, Cancellation, Exchange, and Refund Policy carefully before placing an order on www.fifozone.com.

Return Policy

Most products purchased through FifoZone are eligible for return, subject to the terms outlined below. Please review the product details page before placing your order, as certain products may not be eligible for return.

Note: Sale items, clearance products, and gift cards are non-returnable and non-refundable.

You may request a return within 10 (ten) days of receiving your order.

To qualify for a return, the product must:

• Be unused, unworn, and in the same condition as received.
• Have all original tags, labels, manuals, and accessories intact.
• Be returned in its original packaging.
• Be accompanied by proof of purchase or order confirmation.

Non-Returnable Products

Returns, exchanges, or refunds will not be accepted for the following categories unless the product is damaged, defective, expired, or incorrectly delivered:

• Pet food and treats
• Bedding, mats, carriers, and travel accessories
• Cat litter and hygiene products
• Health, wellness, and grooming products
• Pet furniture and large accessories
• Partially used combo packs or multipack products

For example, if a combo pack contains 12 units and only 11 units remain unopened, returns or refunds for the unopened units will not be accepted.

Product pages clearly indicate whether a product is eligible for return.

How to Request a Return

To initiate a return request, please contact our customer support team within 10 days of delivery:

Email: care@fifozone.com
Phone: [Insert Customer Support Number]

Our team will guide you through the return process and provide further instructions.

Order Cancellation

Customers may cancel an order at any time before it has been dispatched from our warehouse.

To request cancellation, please contact us via:

Email: care@fifozone.com
Phone: [Insert Customer Support Number]

Once an order has been dispatched, it cannot be cancelled and will be subject to the return policy mentioned above.

FifoZone reserves the right to cancel any order at its sole discretion. Customers will be informed of such cancellations through email, phone call, or SMS. Orders may be cancelled if:

• Product availability changes unexpectedly.
• Incorrect pricing or product information is identified.
• Fraudulent activity is suspected.
• Ordered quantities exceed normal household consumption limits.
• The order appears to be placed for resale or commercial purposes.

Damaged, Defective, Incorrect, or Missing Orders

Please inspect your order immediately upon delivery.

If you receive:

• A damaged product
• A defective product
• An incorrect item
• An item with missing parts
• A package lost during transit

Please notify us within 10 (ten) days of receiving the order.

You may contact us at care@fifozone.com with your order number and photographs of the issue. Our team will investigate the matter and provide an appropriate resolution, including replacement, refund, or store credit where applicable.

Refund Policy

Once we receive and inspect the returned product, we will notify you regarding the approval status of your refund request.

If approved, the refund will be processed to your original payment method within a reasonable period, depending on your bank, payment provider, or card issuer.

Refunds may also be issued in the following situations:

• Successful order cancellation before dispatch.
• Damaged, defective, or incorrect products approved for refund.
• Orders cancelled by FifoZone.

Please note that processing times may vary depending on your financial institution.

Exchange Policy

Eligible products may be exchanged for the same item in case of damage, manufacturing defects, or incorrect delivery, subject to product availability.

Exchange requests must be raised within 10 days of receiving the product.

Contact Us

For any questions regarding returns, exchanges, cancellations, or refunds, please contact us:

FifoZone Customer Support
Email: care@fifozone.com
Phone: [Insert Customer Support Number]

We are committed to providing a smooth and transparent shopping experience for every pet parent.