Fifozone Shipping & Delivery Policy

Last Updated: June 2026

At FifoZone, we are committed to delivering your pet’s essentials quickly, safely, and efficiently. This Shipping & Delivery Policy outlines our order processing, shipping timelines, and delivery procedures.

Order Processing

All orders are processed after successful payment confirmation.

• Orders are typically processed within 0–1 business day.
• Orders placed on weekends or public holidays may be processed on the next working day.
• During peak sales periods, festivals, or unforeseen circumstances, processing times may be slightly extended.

Standard Shipping

Delivery Timeline

• Metro Cities: 2–4 business days
• Tier 2 & Tier 3 Cities: 3–6 business days
• Remote Locations: 5–8 business days

Delivery timelines are estimates and may vary depending on courier partner operations, weather conditions, local restrictions, or other factors beyond our control.

Shipping Charges

• Orders above ₹699: FREE Shipping
• Orders below ₹699: Shipping fee of ₹49

Any applicable shipping charges will be clearly displayed during checkout before payment.

Order Tracking

Once your order has been dispatched, you will receive tracking details via:

• Email
• SMS
• WhatsApp (where applicable)

Customers can use the tracking information to monitor the status of their shipment in real time.

Delivery Coverage

FifoZone delivers across most serviceable locations within India through trusted courier partners.

Delivery availability may vary based on your PIN code. Customers can verify serviceability during checkout.

Delayed Deliveries

While we make every effort to deliver orders within the estimated timeframe, delays may occasionally occur due to:

• Weather disruptions
• Public holidays
• Natural disasters
• Transport or logistics interruptions
• Incorrect or incomplete shipping information provided by customers

In such cases, our support team will assist you in tracking your shipment and resolving delivery concerns.

Failed Delivery Attempts

Our courier partners may attempt delivery multiple times.

If delivery cannot be completed due to:

• Incorrect address details
• Customer unavailability
• Refusal to accept the package

the order may be returned to our warehouse. Additional shipping charges may apply for re-dispatch requests.

Address Changes

Customers are advised to carefully verify shipping details before placing an order.

Address modifications can only be accommodated before an order is dispatched. Once shipped, address changes may not be possible.

Damaged Packages During Transit

If your package arrives damaged, tampered with, or appears opened, please:

1. Take photographs of the package immediately.
2. Refuse delivery if the damage is significant.
3. Contact our customer support team within 24 hours of delivery.

We will investigate the issue and provide an appropriate resolution.

Shipping Fee Transparency

All shipping charges displayed during checkout are final. FifoZone does not impose any hidden handling, packaging, or processing fees beyond those displayed at checkout.

Contact Information

For shipping-related questions, delivery assistance, or order support, please contact us:

FifoZone Customer Support

Email: care@fifozone.com

Phone: +91 9220770574

Website: www.fifozone.com