Terms and Conditions
Welcome to FifoZone!
Please read these Terms and Conditions (“Terms”, “Terms and Conditions”) carefully before using our website https://fifozone.com (the “Service”) operated by FifoZone (“us”, “we”, or “our”).
By accessing or using the website, you agree to be bound by these Terms. If you disagree with any part of the terms, then you may not access the website or use our services.
Products and Services
We specialize in selling pet-related products including food, medicines, grooming items, toys, and accessories specifically for dogs and cats. All products listed on our website are intended for pet use only and should be used as per the product instructions or advice from a licensed veterinarian.
Orders and Payment
- All prices are listed in Indian Rupees (₹) and are inclusive of applicable taxes unless stated otherwise.
- We accept various forms of payment including credit/debit cards, UPI, net banking, and digital wallets (as available at checkout).
- Once an order is placed, you will receive an order confirmation via email.
- We reserve the right to cancel or refuse any order due to errors in pricing, stock availability, or suspicious activity.
Shipping and Delivery
- We currently ship within India. Delivery times vary based on location and product availability.
- Shipping charges are calculated at checkout and are non-refundable once the order has been shipped.
- We are not responsible for delays caused by courier services or events beyond our control.
Returns and Refunds
- We accept returns on unused, unopened, and undamaged products within 7 days of delivery.
- Perishable goods (like certain food and medicines) are not eligible for return unless received damaged or expired.
- Refunds will be processed back to the original payment method once the returned item is received and inspected.
- Customers are responsible for return shipping costs unless the product was received damaged or incorrect.
Product Information and Medical Disclaimer
- We strive to ensure that all product information is accurate and up-to-date. However, we do not guarantee that all descriptions, images, or specifications are error-free.
- Products labeled as “medicines” or “supplements” are not intended to diagnose, treat, cure, or prevent any disease unless explicitly stated.
- Always consult with a qualified veterinarian before administering any new food, supplement, or medication to your pet.
User Accounts
- You may be required to create an account to place orders or access certain features.
- You are responsible for maintaining the confidentiality of your login information and for all activities under your account.
Limitation of Liability
We shall not be liable for any indirect, incidental, special, or consequential damages resulting from the use or inability to use our products or website, even if we have been advised of the possibility of such damages.
Intellectual Property
All content on the site including text, images, logos, and design is the property of FifoZone and may not be copied, reproduced, or used without permission.
Changes to Terms
We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting on the website. Continued use of the website following any changes constitutes acceptance of the new Terms.
Contact Us
If you have any questions about these Terms and Conditions, please contact us at:
📞 Phone: +91 9220770574
📧 Email: Care@fifozone.com
🏢 Address:
S-27/9AA , BASMENT, DLF PHASE -3 -122002 GURGAON